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The Grandfather Clocks Company - Manufacturers Warranty |
The Grandfather Clocks Company – Manufacturer’s Warranty
MANUFACTURER’S WARRANTY
The luxurious grandfather clocks that we sell are made by some
of the worlds finest clock makers; such as Howard Miller, Kieninger, Ridgeway
and Hermle. These clock makers stand behind their products and offer the
following manufacturer’s warranties.
KIENINGER CLOCK COMPANY - Limited Warranty
This is a copy of the Kieninger Limited Warranty that
will accompany your Kieninger Grandfather Clock
This clock has been manufacturers using only the finest of
materials and has undergone detailed inspection prior to leaving our factory.
It is equipped with a quality Kieninger movement, which has been thoroughly
tested. Kieninger warrants to the original purchaser or receipt that this clock
will be free from defects in material and workmanship under normal use and
service for a period of two (2) years from date of purchase.
Kieniger’s obligation under this warranty shall be limited to
repairing the product with new or renewed components or, at its option,
replacing it with a new or renewed product.
Kieninger disclaims any liability for incidental or
consequential damages arising out of breach of this warranty or any implied
warranty. This warranty does not include damage to product components resulting
from abuse, accident, alteration, climatic/environmental conditions, damage
beyond normal use, shipping damage, mishandling, misuse, or unauthorized
repair. The warranty period starts with day of purchase according to sales
slip. Warranty claims have to be processed through the seller of the clock.
Nothing in the above warranty affects or limits your statutory
rights as they may be applicable.
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HOWARD MILLER CLOCK COMPANY – Limited
Warranty
This is a copy of the Howard Miller Limited Warranty
that will accompany your Howard Miller Grandfather Clock
This product has been manufactured using only the very finest
of materials and has been thoroughly tested prior to leaving our manufacturing
facility.
Howard Miller warrants to the original consumer/purchaser or
recipient that this product will be free from defects in material and
workmanship under normal use and service for a period of two years from date of
purchase.
Howard Miller’s obligation under this warranty shall be
limited to repairing the product with new or renewed components or, at its
option, replacing it with a new or renewed product. This warranty does not
include damage to product or components resulting from abuse, accident,
alteration, climatic/environmental conditions, damage beyond normal use, freight
damage, mishandling, misuse, or unauthorized repair.
HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS
WARRANTY OR ANY IMPLIED WARRANTY. IMPLIED WARRANTIES ON THIS
PRODUCT SHALL BE IN EFFECT ONLY FOR THE DURATION OF
THE EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE
SHALL BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR
FITNESS FOR ANY PARTICULAR PURPOSE), ON THIS PRODUCT.
Some states do not allow the exclusion or limitation of
incidental or consequential damages or the limitation on how long an implied
warranty lasts so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
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HOWARD MILLER CLOCK COMPANY – Limited
Warranty Quartz Clocks
This is a copy of the Howard Miller Limited Warranty
that will accompany your Howard Miller Quartz Grandfather Clock
This product has been manufactured using only the very finest
of materials and has been thoroughly tested prior to leaving our manufacturing
facility. Howard Miller warrants to the original consumer/purchaser or recipient
that this product will be free from defects in material and workmanship under
normal use and service for a period of one year from
date of purchase. Howard Miller’s obligation under this
warranty shall be limited to repairing the product with new or renewed
components or, at its option, replacing it with a new or renewed product. This
warranty does not include damage to product or components resulting from abuse,
accident, alteration, climatic/environmental conditions, damage beyond normal
use, freight damage, mishandling, misuse, or unauthorized repair.
HOWARD MILLER DISCLAIMS ANY LIABILITY FOR INCIDENTAL OR
CONSEQUENTIAL DAMAGES ARISING OUT OF BREACH OF THIS WARRANTY OR ANY IMPLIED
WARRANTY. IMPLIED WARRANTIES ON THIS PRODUCT SHALL BE IN EFFECT ONLY FOR THE
DURATION OF THE
EXPRESS WARRANTY SET FORTH ABOVE AND THEREAFTER, THERE SHALL
BE NO WARRANTIES, EXPRESS OR IMPLIED, (INCLUDING MERCHANTABILITY OR FITNESS FOR
ANY PARTICULAR PURPOSE), ON THIS PRODUCT.
Some states do not allow the exclusion or limitation of
incidental or consequential damages or the limitation on how long an implied
warranty lasts so the above limitations or exclusions may not apply to you. This
warranty gives you specific legal rights and you may also have other rights
which vary from state to state.
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HERMLE CLOCK COMPANY - Limited Warranty
This is a copy of the Hermle Limited Warranty that will
accompany your Hermle Grandfather Clock
Hermle Black Forest Clocks warrant their clocks for two years
from the date of sale. A copy of your purchase receipt must be used to show date
of purchase. Clocks must be returned to Hermle Black Forest Clocks in Virginia
for warranty service.
United States and Canada. Hermle makes the following limited
warranties. These limited warranties extend to the original consumer purchaser
or any person receiving this product as a gift from the original consumer
purchaser and to no other purchaser or transferee (the "Consumer"). Hermle
warrants to the consumer that this product will be free of defect in material
and workmanship for a period of two years from the date of the original retail
purchase. The obligation of Hermle under this limited warranty is limited to
repair or replacement (at Hermle's option) of this product. A return
authorization number is required from Hermle prior to the return of any product
to Hermle. Please call (434) 946-7751 for a return authorization number.
For warranty repair, please send this product, a copy of this
limited warranty, your return authorization number, the seller's name, a sales
receipt showing the date of purchase, a written description of the problem, your
address and $10.00 to cover the cost of handling and postage to: Hermle
Attention: Warranty Repair
340 Industrial Park Drive
Amherst, Virginia 24521
Clocks returned must be returned within the original carton to
eliminate damage during the return transportation. ALL WARRANTIES IMPLIED BY
APPLICABLE LAW, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS
FOR A PARTICULAR PURPOSE, ARE EXPRESSLY LIMITED TO THE DURATION OF THE LIMITED
WARRANTIES SET FORTH ABOVE. Some jurisdictions do not allow limitations on how
long an implied warranty lasts, so the above limitation may not apply to you.
WITH THE EXCEPTION OF ANY WARRANTIES, GUARANTEES AND AGREEMENTS AND SIMILAR
OBLIGATIONS OF HERMLE OR SELLER IMPLIED BY STATE LAW AS HEREBY LIMITED, THE
FOREGOING EXPRESS WARRANTY IS EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES,
GUARANTEES, AGREEMENTS AND SIMILAR OBLIGATIONS OF HERMLE OR SELLER WITH RESPECT
TO THEREPAIR OR REPLACEMENT OF ANY PRODUCT OR PARTS. IN NO EVENT SHALL HERMLE BE
LIABLE FOR AN INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES, WHETHER ARISING IN
CONTRACT OR TORT.
Some states or provinces do not allow the exclusion or
limitation of incidental or consequential damages so the above limitation may
not apply to you.
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RIDGEWAY CLOCK COMPANY - Limited Warranty
This is a copy of the Ridgeway Limited Warranty that
will accompany your Ridgeway Grandfather Clock
Ridgeway Clocks warranties your clock for a period of two
years from the date of purchase by the original consumer purchaser to be free of
manufacturing defects. This warranty is limited to the original consumer
purchasing the clock and is not transferable. If a problem develops with your
clock mechanism, RIDGEWAY CLOCKS will repair or replace the defective part (at
their election) at no charge within the limitations of this warranty. All Quartz
movements are only covered for 1 year from date of purchase.
In the event your clock should fail to operate correctly:
1. Please read the instructions that came with your clock.
Most adjustments are described.
2. Contact the Authorized clockmaster that originally
installed the clock in your home. Give him a complete description of the problem
as well as identification of which clock you have (Model number, etc.) If your
serviceman needs parts or assistance from the factory, he will contact us with
the identification of the clock and a complete description of the problem.
3. Do not return the clock or any part of the clock without
obtaining authorization from the factory.
4. Service charges for unauthorized repairs will not be paid
by RIDGEWAYCLOCKS. (A) Authorized Service centers do not need prior
authorization to repair your clock. They will make the necessary repairs and
bill the party responsible for their service within the guidelines of this
warranty.
The works of your clock is a mechanical component and is,
therefore, subject to maintenance and adjustment needs. This includes periodic
cleaning and oiling, the time period will vary from one locality to another.
Since RIDGEWAY CLOCKS can not control these needs, we can not, therefore, cover
the following repairs and adjustments under our warranty.
Service calls and/or parts to correct the following problems
and the labor involved will be at the owner’s expense. Transportation and/or
mileage to and from the repair location is at the owner’s expense.
1. Cleaning and/or oiling of the movement. Ask your Authorized
Service Center to advise you when this service will be needed. As previously
mentioned this time can vary from room to room, home to home, and locality
(coast or dry climate).
2. “Set Up”. This is a term used in the clock industry to
describe minor adjustments explained in your owner’s manual. If your clock is
moved to a different location in your home or out of your home, or if the clock
simply settles into thick carpet, this “set-up” procedure may need to be
repeated.
(A) The original “set-up” charge may be included in the
initial retail price you pay for your clock. Ask your dealer.
(B) The “set-up” procedure would include all of the
instructions included in this Owner’s Manual.
(C) Be sure your clock is set up to your satisfaction before
the service man leaves your home. Answers to your questions concerning care and
maintenance should be part of the “set-up”.
3. Adjustments for time keeping accuracy. This adjustment is
explained in your Owner’s Manual. And is YOUR RESPONSIBILITY, NOT THE
SERVICEMAN, YOUR DEALER, OR RIDGEWAY CLOCKS.
4. Resetting the moonphase of the dial. Should you allow your
clock to stop, the moving moonphase on the dial will need to be re-set. These
instructions are in your Owner’s Manual and not covered by the warranty.
5. Installation of a new suspension spring. Replacement
suspension springs are available for a minimal cost, by contacting Ridgeway
Clocks.
Please have the identification of which clock you have (Model
number and Serial number).
6. Obvious abuse and/of misuse by consumer or dealer. This
includes broken glass, broken, lost or stolen winding or door keys, replacement
brass parts because of tarnish and any other damage caused to the clock through
carelessness.
7. Freight Damage. Damage caused by the carrier while in
transit between RIDGEWAY CLOCKS and the dealer and/or between the dealer and the
consumer is not covered by this warranty. A claim should be filed immediately
upon receipt of the damaged clock by the consignee (person receiving the clock)
with the carrier. NOTE: If the clock is obviously damaged on delivery, ask the
driver to make notation on the freight
bill to that effect. If damage can not be detected until the
carton is opened, you must contact the carrier for an inspection within 15 days
from the date of delivery. You must keep all packing materials and the carton
until inspection is made.
8. Refurbishment of floor samples. This includes broken glass,
tarnished brass parts or any other part broken, lost, damaged or stolen. Parts
are available to you on a charge basis.
9. Tarnish, rust, and corrosion. This is the direct result of
climactic conditions and/or misuse or abuse (handling brass parts with your bare
hands would be a cause of tarnish, rust, or corrosion.), and is not covered
under this warranty.
10. Flaws such as small bubbles are natural when bending glass
and are not considered a defect, and would not be covered under this warranty.
11. Modification. This includes switching the pendulum, dial,
etc. for personal preference.
12. Variance/Changes in wood solids, veneers and finish.
Natural changes and variance occur in wood grain and color and are
characteristic of wood. Extreme changes in temperature or exposure to extreme
conditions like direct sunlight, extremely dry (desert) or extremely humid
(coastal) may cause fractures in joints, veneers or finishes. These changes are
considered natural and are not covered by this warranty.
THISWARRANTY IS VOID IF:
1. Any service is performed by an unauthorized person.
2. The clock is sold by anyone other than an Authorized
RIDGEWAY CLOCK Dealer.
SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED
WARRANTY LASTS, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU. ALL IMPLIED
WARRANTIES WITH RESPECT TO THIS CLOCK (INCLUDING MERCHANTABILITY) ARE LIMITED TO
TWO YEARS FROM DATE OF PURCHASE. THIS WARRANTY
IS GIVEN IN LIEU OF ALL OTHER WARRANTIES WHICH EXTEND BEYOND
THE DESCRIPTION OF THE FACE HEREOF. THIS WARRANTY GIVES YOU SPECIFIC
LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY
FROM STATE TO STATE.
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