The Grandfather Clocks Company - Return Policy   RETURN POLICY   Customer satisfaction is our top priority. We want you to be completely satisfied with your Grandfather Clock. If you need to return your Grandfather Clock, you may return your purchase for a refund in accordance with the following requirements;   Grandfather Clocks may be returned within 30 days of shipment.   Grandfather Clocks must be returned in new, unused and resalable condition, and in their original packaging.   Return shipping costs will be at the customer's expense and must be arranged by the customer.   If you return a Grandfather Clock product that received free shipping, free delivery, free handling or free set-up, then our actual outbound shipping, delivery, handling and set-up costs will be deducted from your refund.   Returned Grandfather Clocks will be inspected prior to issuing credit.   You must obtain an RMA number (see below).   Please Note; Any Grandfather Clocks sold on clearance cannot be returned, all clearance sales are final. Any order noted as a special order or any Grandfather Clock that is customized or personalized cannot be returned due to their uniqueness.   TO INSURE A PROMPT REFUND – FOLLOW ALL STEPS BELOW:   1. Obtain An RMA Number - Please call 860-642-7790 and speak to a customer service representative to obtain a Return Merchandise Authorization (RMA) number. This RMA number must be written on correspondence with the return such as the original packing slip.  If you cannot locate your packing slip, please include a note with the billing name and address and the RMA number   2. Pack Your Return - Wrap your item carefully in its original packaging and box, enclose correspondence, which references the RMA number (as indicated above), with your return.   3. Ship Your Return – Ship your return using the shipping carrier of your choice. Please note, return shipping is at the customer’s expense. We recommend that you insure your return, as we cannot be responsible for lost, damaged or misdirected returns.   All Items Must Be Returned To:   The Yankee Retail Company 841 Route  32, Suite 6 Franklin CT 06254 Attn: Returns Dept   4. Receive Your Refund - If you paid for your order by credit card, a credit will be issued within 15 business days of the receipt of your return and will appear on your billing statement as Yankee Retail. If you paid by check, a refund check will be mailed to you.