The Grandfather Clocks Company - Frequently Asked Questions
Grandfather Frequently Asked Questions
 
The following information should answer any questions you may have about placing an order for a grandfather clock with the Grandfather Clocks Company
 
Shipping Information 
 
    
Placing An Order
 
 Returns & Exchanges 
 
 
Miscellaneous   
 
 
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 Shipping Rates
 
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Shipping & Delivery Times
 
 
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Shipping Outside the Contiguous USA
 
  • The shipping information and prices apply to items being delivered within the contiguous USA only. Shipping to Alaska and Hawaii will required additional shipping costs, for exact shipping costs to Alaska, Hawaii please contact Customer Service Dept at 860-642-7790
  
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Tracking & Order Status
 
  • You can also check on the status of your online by visiting the link below and entering your Order Number and Email Address
 
 http://www.grandfatherclockscompany.com/grandfather-clocks-order-status.html
 
Once your grandfather clock has been shipped you will receive an email notifying you that your order has been shipped. This email will also include a tracking number and a link to the web site of the carrier who will be delivering your grandfather clock where you will be able to track the status of your order while in transit.
 
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Payment Methods
 
  • The Grandfather Clocks Company gladly accepts personal checks, money orders, MasterCard, Visa, American Express & Discover. Phone and online orders are limited to major credit cards. Sorry, we cannot accept C.O.D. orders.

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Placing An Order
 
  • The Grandfather Clocks Company accepts orders online, by phone or by mail.
Online: www.grandfatherclockscompany.com
Phone: 860-642-7790
Mail: The Grandfather Clocks Company (A Division Of The Yankee Retail Company), 841 Route 32, Suite 6, North Franklin, CT 06254.
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Cancelling An Order
 

  
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How To Return A Grandfather Clock – Return Policy
 
  
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If My Grandfather Clock Is Received Damaged
 
We want you to enjoy your purchase when it arrives and therefore make every effort to ship items securely. In the event that you receive a damaged item, please call us within seven days of receipt – (860) 642-7790. Our customer service representatives will make arrangements to have the damaged item/part picked up and a new item or part in the same style and color, shipped to you.
Please note: If you choose not to receive a replacement, we will make arrangements to have the damaged item picked up and your refund will be issued less original shipping costs. If the item was shipped to you at no charge the actual shipping costs for items will be deducted from the refund.
Note: ALL DAMAGE CLAIMS MUST BE MADE WITHIN 7 DAYS OF RECEIPT OF THE ORDER
We reserve the right to make changes to our policies with or without notice.
 
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 Contacting The Grandfather Clocks Company
 
We provide three easy ways to contact us - email, phone, mail
  • EMAIL - customerservice@yankeeretail.com OR sales@yankeeretail.com
  • PHONE - Customer Service - Open 9am-5pm EST Monday - Friday at 860-642-7790
  • PHONE - Sales - Open 9am-5pm EST Monday - Friday, weekends 11am-4pm at 860-642-7790
  • MAIL - The Grandfather Clocks Company - Div of The Yankee Retail Company LLC, 841 Route 32, Franklin CT 06254
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