The Grandfather Clocks Company - Cancellation Policy   CANCELLATION POLICY   We strive to ship all orders as soon as possible. For this reason, if you want to cancel or change your Grandfather Clock order, you must place your cancellation within the following number of days after placing your order, please note cancellation times vary by clock maker         Howard Miller Clocks – must be cancelled within 24 hours after placing the order         Ridgeway Clocks – must be cancelled within 24 hours after placing the order         Kieninger Clocks – must be cancelled within 24 hours after placing the order         Hermle Clocks – CANNOT be cancelled after an order has been placed After this time period, your Grandfather Clock order cannot be cancelled. However, you may return the item subject to that item's return policy (click here).   In order to request a cancellation or change to your order you must call 860-642-7790 and speak directly to a customer service representative. Order cancellations will not be accepted via email or left via voice mail.